FAQ

Our Mission

Sustainability can be easy and stylish!  We aim to provide a curated collection of durable, aesthetically pleasing, vegan and eco-friendly items.  Our main drive for this store was to help raise funds and awareness for animals rescue. 10% of all sales will be donated to our selected rescue.  Follow our social media pages to find out more about the rescue!

Shipping + Delivery

  • Standard shipping is free with all orders over $25 (US only).
  • Apparel items are made print to order to avoid wasted materials.  These orders will ship within 1-2 weeks from the date of sale.  Please contact us if you need an item sooner.
  • Orders are shipped using eco-friendly materials.  This includes pre-loved boxes and paper, packing peanuts made from corn or potato starch that can dissolve in water, and tape and thermal labels that can go in your curbside recycling.

Return Policy

We stand behind our products and want you to be 100% satisfied!  We always do our best to take care of our customers - dealing with all situations fairly and responsibly.  If you received a damaged or defective item, please email us at info@shopkindroots.com, or message us through Facebook and we will rectify this right away.

All returns must be done within 30 days of the purchase date. There will be no exceptions.

Mail returns to us with your order number and date. Be sure to provide a phone number or the best email address to contact you if we have questions. 

++ We do not accept returns on items that have been washed, worn, are covered in animal hair, or that have overwhelming smells (perfumes, oils, etc.).  All returned items must be in original, unworn and unwashed condition. ++

The customer is responsible for all shipping fees to Kind Roots (unless the item is defective or we made an error in your shipment).  This applies to all first exchanges.  Shipping for any additional exchanges on the order are the customer's responsibility. 

We do not refund shipping costs for returned items, unless the item is defective.