Return Policy
RETURNING AN ITEM OR ORDER
We know not everything works out and we want you to be 100% satisfied. We are here to help. We will gladly accept select unwashed, unworn, and unused merchandise within 14 days of fulfillment date for store credit only. Sorry, no cash or credit card refunds. All original packaging must be attached. Shipping charges are not refundable. Clearance items are FINAL SALE and are not eligible for exchange or return. Please continue reading for more details and specifics regarding our return process and policy. If you have a question that is not addressed below, please feel free to contact us at hello@shopkindroots.com.
Return Process
You may return your purchase by mail (by using our free pre-paid return label). You will receive your prepaid label via email once you have completed the return request. You will only need your order number and the email address used when placing the order that contains the item you wish to return. To be more environmentally conscious, we no longer provide packing slips and they are not required to process your return. Please drop off your return package with our prepaid return label to USPS.
All returns must be done within 14 days of the purchase date. There will be no exceptions. For merchandise returned within 14 days of the fulfillment date, store credit will be issued at the original selling price. Please remember, shipping costs and any are not refundable. Merchandise returned after 14 days will not be accepted.
Friendship Collars
Return shipping is free only if the collar does not fit your dog. Collars can fit each dog differently, and we want your pet to have the size that is safest for them. Contact us to initiate an exchange or return.
Defective items
If you have received a defective item, please contact us at hello@shopkindroots.com within 48 hours to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
We are not responsible for damages to items caused by improper care or handling or incorrect sizing.
The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Additional return details (please read carefully)
- FINAL SALE ITEMS - While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange. These include all items marked “Final Sale” and all jewelry.
-Any item returned in unsellable condition may be subject to a 20% restocking fee.
-All returned items must be unaltered and include all original packaging, including tags. Items returned without packaging and tags will be considered unsellable and may be subject to the 20% restocking fee. Merchandise must be unwashed and unworn, free of stains and odors. Please take extra caution when trying on products while wearing makeup, deodorant, or perfumes as these may stain the garment and make it ineligible for a return.
-While we love our fur babies as much as you, please take extra care if you are a proud parent of a pet. Pet hair or stains on an item will make the item ineligible for a return.
-Please make sure that all approved items listed on your return request are in the SAME package and no additional items are included in the package. While we appreciate you trying to save on shipping costs, please do not combine multiple return requests together in one package. Doing so will delay the processing of your return.
As a reminder, we provide a free pre-paid return label. If you choose to return items without the use of the prepaid return label there is no guarantee that we will be able to process the return and we do not reimburse any shipping costs. If you are having problems with getting a pre-paid return label, please contact us at hello@shopkindroots.com.